Letter guide
Letter from the Familienkasse (Kindergeld): what it means
The Familienkasse decides on Kindergeld (child benefit). It writes when Kindergeld is granted or refused, when it needs documents (for example a school certificate) and when it wants money back.
Deadline
Requests for documents have their deadline in the letter — if you miss it, payments can stop. Objection to a decision: within one month after delivery.
Who sends it
The Familienkasse of the Bundesagentur für Arbeit (or, for public employees, their employer’s Familienkasse).
What to look for
- Your Kindergeld number (Kindergeldnummer) — use it in every reply.
- Whether it is a decision (Bescheid), a request for documents or a repayment demand.
- Which documents are needed and by when.
- With a decision: the notice on how to object (Rechtsbehelfsbelehrung).
What you usually need to do
- Send the requested documents before the deadline — online, by post or in person — and keep a copy.
- Report changes promptly: moving, end of school or training, a child moving abroad.
- If you disagree with a decision, you can file an objection (Einspruch) in writing.
Where to get help
Call the Familienkasse (number on the letter) or get help from a Lohnsteuerhilfeverein or a social advice centre.
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Try Clartly for freeGeneral information, not legal advice. Every letter is different — always check yours and get professional advice in a dispute. Last reviewed: 2026-10.